KeyPal makes key handling easy.

Whether you’re new to Airbnb ownership or an experienced host with a portfolio of properties, you’ll know that a hassle-free key exchange is a crucial part of a great guest experience.

KeyPal is a seamless, safe and contactless way for guests to access your property’s keys 24/7.

Our state-of-the-art facility in Melbourne’s central business district lets your guests collect keys at their convenience from Southern Cross Station, the city’s largest public transport hub and home of the SkyBus transfer to Melbourne International Airport (Tullamarine) and Avalon Airport.

With KeyPal, there’s no need for you to meet guests at the property when they arrive, and you can avoid leaving keys unattended in a key safe which might be removed by building management, the local council, or criminals. Your guests can collect keys at a time that suits them – regardless of whether it’s 2am or you’re out of town.

KeyPal also makes it simple to manage access for trusted service providers like cleaners and trades who help you to keep your property looking its best.

The benefits of using KeyPal

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Convenient

Secure 24/7 access means no more waiting around for guests who’ve been delayed. Guests can collect keys from a central location at a time that suits them.
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Safe

Innovative click-and-collect technology provides secure access to approved users via QR code. KeyPal lockers are vandal-proof and constantly monitored by CCTV.
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Contactless

There’s no need to meet guests, cleaners or other service providers in person to exchange keys. Share and manage property access via app to enable contactless access.
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Flexible

Choose a key locker subscription plan that suits you:
  • Daily (unlimited access)
  • Monthly (unlimited access)
  • Yearly (unlimited access)
Sign up in seconds with no ongoing commitment.
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